Question 1

How do I access my user dashboard?

Accepted Answer

All users can access their dashboard at anytime via web log-in at https://app.astrawellbeing.com/en/employee/login/. You may be prompted to verify your phone number or email at the log-in page.

Question 2

Do I need to download an app to use the platform?

Accepted Answer

No, users will never have to download an app . The entire HomeTeams Community platform is already linked to your phone number and email to make it very easy and convenient to access.

Question 3

What kind of notifications will I receive?

Accepted Answer

You may recieve notifications via SMS or Email, encouraging you to engage with the HomeTeams Community platform. You can always update your notification preferences or opt-out in your user settings at any time.

Question 4

Can I control how many notification messages I receive?

Accepted Answer

Yes, in the 'update user preferences' section of your dashboard, you can select how often you wish to receive messages, specify certain dates/times, or opt-out entirely.

Question 5

Will my platform usage behavior be shared with my hospital?

Accepted Answer

No, we do not share any personal platform usage behavior with your hospital or any third parties. Your utilization of all resources remain private. HomeTeams Community is an independent organization committed to maintaining the confidentiality and integrity of your personal data and usage.

Question 6

Will my staff be able to get access to my personal information?

Accepted Answer

No, your personal information, such as your phone number and email, will not be accessible to any staff or third-party.

Question 7

What measures are taken to protect my personal information?

Accepted Answer

We take your privacy very seriously and your platform usage will always remain private. This is a safe space. Our security protocols are designed to safeguard your data at all times. To find out more visit https://astrawellbeing.com/security

Question 8

Will it cost me anything to use the HomeTeams Community platform?

Accepted Answer

No, we do not charge users for using the platform, nor for any messages sent or received. All costs are on the organizational level. Our platform is meant to be a helpful tool for you to use as much as you desire.

Frequently Asked Questions